RELATIONSHIP MANAGEMENT

THROUGH FEEDFORWARD & EXPECTATION SETTING

HIGHLIGHTS

SERVICE MANAGEMENT

PRACTICE DELIVERING FEEDFORWARD, WITH THE RECIPIENT CREATING A PLAN FOR BEHAVIOR CHANGE WITH ASSISTANCE FROM AND ACCOUNTABILITY TO THE DELIVERER

HOW TRADITIONAL FEEDBACK WORKS

COURSE EMPHASIZES PRODUCING CHANGES OF ACTION WHICH GUIDE THE TEAM TOWARD GROUP GOALS IN A WAY THAT IS OBJECTIVE AND MEASURABLE

PITFALLS OF SELFISH FEEDBACK

EXPECTATION SETTING USING EXPECTATION TEMPLATE

HOW “FEEDFORWARD” WORKS, HOW IT'S DIFFERENT FROM TRADITIONAL FEEDBACK, AND THE BEHAVIORAL IMPACT FEEDFORWARD HAS

The purpose of this course is to learn the techniques necessary for participants to use feedforward to manage relationships and expectations.  The course begins with an explanation of the difference between feedforward and feedback.  The course includes techniques for using feedforward for relationship management and expectation management.  The course ends with practical techniques for how to maintain the infinitely repeating cycles to influence product direction and strategy.  This course is intended for product leaders to guide real behavioral change throughout the organization while maintaining the amity and respect necessary to maintain valuable relationships.